Taking time for a breath at the end of 2020, I am wary of the continued challenges of 2021 for our communities and also our business. It has been a challenge, for sure, and there are still significant challenges ahead.

Looking back over the last 12 months, however, I am really proud of the Talbot Jones Ltd team who have:

Successfully advocated for over £1.1M of client claims.

Recruited our first full time member of staff, who has been an absolute joy, embodying the Talbot Jones Ltd core values of Community, Excellence and Integrity demonstrated by the existing team members.

Grown by 21% despite unprecedented levels of claims work, administration and Covid-related client losses.

Logged a cumulative total of over 1000 Continuing Professional Development hours, representing an astonishing level of effort and knowledge gained.


  • 1 x Chartered Insurance Institute Certificate (Cert CII)
  • 1 x PGCert in Insurance and Risk Management
  • 2 x British Damage Management Insurance Technician qualifications (BDMA InsTech)
  • 1 x Diploma in Claims Management (Dip CILA) and AIFAA membership

3 members of the team have started Strategic Leadership Masters degrees.

Explored three acquisitions and two complementary business opportunities.

Fed back on regional and sector challenges: roundtables with Sir Keir Starmer, Annaliese Dodds and Ed Miliband, featured in Forbes and Northern Power Women, Northern Power Futures, Inspiration North and Small Business Saturday podcasts/recordings.

Volunteered hours to support people with learning disabilities, those in financial distress, startups and community groups as well as our industry and professional bodies.

2020 has been challenging, stretching, emotional, heart-breaking and exhausting and as we look back we are filled with a renewed commitment to use our skills and experiences to support our communities, serve with excellence and conduct ourselves with integrity as we face the challenges and opportunities of 2021.

Here’s to 2021 – Happy New Year!


Richard Talbot-Jones is the Managing Director of Talbot Jones Ltd.

Talbot Jones Ltd are a commercial insurance brokers based in the North East, but operating nationwide in the Not for Profit and Small Business (SME) sectors. For further information about Business Interruption insurance, why not drop us a line at info@talbotjones.co.uk to find out more.