Privacy Notice
In accordance with the General Data Protection Regulation (GDPR), we are committed to protecting the confidentiality and security of the information that you provide to us.This Privacy Notice is intended to help you understand how we collect and use your information.
Who we are
Talbot Jones Ltd
Bensham Grove Community Centre, Sidney Grove Gateshead. NE8 2XD.
0191 9170330
info@talbotjones.co.uk
For the purposes of GDPR, Talbot Jones Ltd is the Data Controller.
Why we need your information
We only collect, process, share and store your information when we have lawful grounds and legitimate business reasons to do so.
Normally this will be:
To provide you with a Contract of Insurance
To fulfil requests for quotes, products, and services
To verify your identity and administer payments
To carry out anti-money laundering or financial crime checks
To arrange credit agreements (if paying by instalments)
We may also need to process special category data (e.g. medical conditions, unspent criminal convictions) under Substantial Public Interest grounds.
Without this information we may not be able to arrange insurance or carry out business with you.
We may also monitor calls, emails, and messages with you and keep a record of communications.
Marketing
We may contact you about relevant products and services by email, SMS, or phone.
We will only do so with your consent or under legitimate interest.
You can withdraw consent at any time.
To stop marketing communications, simply contact us.
Nature of personal information
We may collect:
Basic contact details (name, address, phone, email)
Date of birth, gender, marital status
Financial and employment details
Insurance-specific data (criminal convictions, medical conditions)
Sensitive data may be shared with insurers, insurance product providers, and approved third-party service providers where necessary to arrange cover.
Sharing your information
We share your data only when required for business purposes, by law, or with your consent.
Examples include:
Insurers, underwriting agencies, and finance providers
Other intermediaries, loss adjusters, legal/accountancy firms
Fraud prevention agencies (e.g. Claims and Underwriting Exchange, Motor Insurance Anti-Fraud and Theft Register)
Service providers acting on our behalf (under contract)
Ten Insurance Services Ltd (our regulatory partner)
We never share your data for external marketing purposes.
Transfers outside the UK
Some information may be transferred outside the UK/EEA under legal safeguards (e.g. standard contractual clauses) to ensure protection.
How long we keep your data
We keep data:
For at least 7 years, or as required by law/regulation
As long as needed to provide quotes, administer insurance, offer renewal, or handle claims/complaints
When no longer needed, data is securely destroyed.
Your rights
You have the right to:
Be informed (through notices like this)
Access your data (via a subject access request)
Rectify inaccurate/incomplete data
Erasure (where legally possible)
Restrict processing
Data portability (where possible)
Object to direct marketing and certain automated decision-making
To exercise your rights, contact us.
Complaints
We have a comprehensive complaints procedure here.
Information from other sources
We may use:
Public sources (e.g. electoral roll)
Credit reference agencies
Motor vehicle licensing authorities
Other insurers/intermediaries you have already given consent to
Data may also be used for statistical analysis and profiling to improve services.
How to contact us
Gateshead Office (Talbot Jones Ltd)
Bensham Grove Community Centre
Sidney Grove
Gateshead
NE8 2XD
Llandudno Office (March Insurance Ltd)
16 Trinity Square
Llandudno
Conwy
LL30 2RB