Chartered Insurance Brokers specialising in Third Sector, Professional and Technology Risks


Managing Director

Richard Talbot-Jones ACII, Dip CILA
Richard Talbot-Jones ACII, Dip CILAManaging Director

After graduating from Durham University and completing postgraduate studies at the University of Wales, our Managing Director, Richard, began his career in insurance, underwriting personal insurance policies for Zurich Insurance in Cardiff. On moving to Gateshead in 2007, he began to find his niche, specialising in helping Third Sector Organisations, SMEs and arranging professional indemnity cover.

He has excelled in his field, is proud of his industry and is committed to raising standards in the sector as a whole. Richard is an Associate of the Chartered Insurance Institute and a Chartered Insurance Broker. He is a past President of the Insurance Institute of Newcastle upon Tyne, and serves on the CII’s National Forum. As a result of his work with insurance’s professional body he was invited to join the advisory board of the Institute of Hazard, Risk and Resilience at Durham University, in which capacity he served from 2014 to 2019.

Richard is also a keen supporter and trustee of several charities, including The Insurance Charities, and a Scout leader in his spare time. He is currently studying an MBA in Strategic Leadership.

Winner of the inaugural Women in Insurance Rising Star award in 2019, Clare has blazed a trail since joining the industry in 2016. Awarded the Chartered Insurance Institute’s prestigious Building Public Trust in Insurance title, she was listed as an Elite Woman in Insurance in 2021 and 2022.

Living in Gateshead since graduating with a Languages degree from Newcastle University in 2004, Clare spent a decade in the teaching profession.

She now manages all aspects of business development; including marketing, the active social media accounts, networking and strategic development. She gained her Certificate in Insurance in 2017 and a Postgraduate Certificate in Insurance and Risk Management in 2020, and is currently studying a MSc in Strategic Leadership. She uses her interest in and passion for risk management, resilience and business support to train, educate and mentor others in the local business and charity sector through talks, workshops and one to one provision. Contact us to discuss booking Clare’s services.

Clare is committed to community development and volunteers for several local charities. She has an interest in equality & diversity as well environment & sustainability and can be found weekly at her local ParkRun striving for a Personal Best!

Business Development Director

Clare Talbot-Jones Cert CII, BDMA Tech (Ins)
Clare Talbot-Jones Cert CII, BDMA Tech (Ins)Business Development Director

Non-Executive Director

Tom Hall ACII
Tom Hall ACIINon-Executive Director

Tom started his insurance career at the Provincial Insurance Co before becoming an insurance broker, now with over 25 years’ experience working with SME clients in the Midlands. He has been managing his own Chartered Insurance Brokerage for over a decade.

Tom has a degree in Insurance Management from Birmingham City University, is an Associate of the Chartered Insurance Institute and is a Chartered Insurance Broker in his own right. He serves as Deputy Chair of his British Insurance Brokers Association region.

A fluent German speaker, Tom enjoys travelling, hill walking and skiing.

We are delighted to have Tom on board to support the strategic development of the organisation to provide accountability to the other directors.

Miri originally hails from the Wirral. After graduating from Sheffield University, she joined Talbot Jones Ltd while living in Sunderland. In 2021, she moved to the Lake District and now runs a North West hub from the beautiful Kendal.

She began her career with a local claims management company before joining us in early 2020 after identifying that her professional interest lay in the insurance element of her previous claims work.

Miri holds the CII Certificate in Insurance qualification and the British Damage Management Insurance Technician accreditation and works with Richard and Sue advising clients on their insurance products and services, as well as managing our clients’ claims.

Outside of work she is a gifted pianist and vocalist and an active member of her local church. She is accompanied at work by her faithful and adorable black lab, Daisy.

Claims Manager

Miranda Mote Cert CII (Claims), BMDA Tech (Ins)
Miranda Mote Cert CII (Claims), BMDA Tech (Ins)Claims Manager

Finance Manager

Sue Hurst
Sue HurstFinance Manager

Sue is born and bred in Gateshead, with over 30 years’ experience working in Insurance.

She began her career with the AA, before joining the team at a local brokerage. It was here that Sue met Richard. She trained him up when he was a new recruit, welcomed him to the company and to the region. We were absolutely delighted when Sue joined us in 2018.

Sue is responsible for ensuring the smooth running of our office and helps Richard with some of the technical client work, particularly for personal and motor policies. She has a Level 2 Award in Insurance from the CII.

Outside of work she is a keen crafter, working with different materials to make amazing creations. Sue also spends a lot of time enjoying her delightful brood of grandchildren!

Joanna started her career as a Marketing Assistant with us after taking a year out following her English studies at Northumbria University to think about her next steps.

With over five years of experience working in customer service and hospitality, Joanna has gained amazing skills in communication and working at events.

Joanna does some charity work such as volunteering with Citizens Advice where she contacts local businesses to host collections tins to fundraise for the charity. She is also a volunteer content creator for Championing Youth Minds where she advocates for positive mental health and lifestyle choices for young people through social media. She also enjoys fundraising for charities, just recently she participated in the race for life and raised £220 for Cancer Research.

Joanna is currently studying for her Foundation in Insurance Award through the Chartered Insurance Institute, and Digital Marketing Strategy through the Institute of Data & Marketing. She recently became a Mental Health First Aid Champion through MHFA England.

She has always been intrigued by marketing; she witnessed the vast opportunities the field has to offer from two members of her close family who both reached success in just their mid-20s and looks forward to following in their footsteps!

Marketing Assistant

Joanna Scott, AIDM
Joanna Scott, AIDM Marketing Assistant

Chartered Insurance Brokers specialising in Third Sector, Professional and Technology Risks